The Coaches Training Institute Policies

Thank you for choosing the Coaches Training Institute! You are about to embark on a transformative journey of personal and professional leadership. We are very excited to witness your growth, as well as support you in the best way possible. We request that you familiarize yourself with our policies prior to beginning your coursework.

• If you are a California student, visit http://cti.click/1BHFF33 (pop-up window).
• If you are a Minnesota student, visit http://cti.click/1M1q7N6 (pop-up window).

ENROLLMENT AND PAYMENT

All course enrollments are secured on a first-come, first served basis and are subject to availability. Your enrollment in a course is based upon the receipt of payment for both the deposit and the balance due.

Full payment and/or deposits will be assigned to your courses to secure enrollment. We accept payments in the forms of personal/business checks, Wire Transfer, and the following credit cards: Visa, MasterCard, American Express, and Discover.

Your full balance for the course is due no later than 21 days prior to the course start date. Your signature on the In-Course Registration Offer Form authorizes CTI to automatically charge your credit card for the outstanding balance 21 days prior to the course date. 

CTI will notify you if an automatic charge to your credit card results in insufficient funds. Response is required within 2 business days of our notification; if not, your requested space in the course(s) may be released.  If enrolled in a discounted package and payment has not been received by the start of the course, the discounted package price is forfeited and the current à la carte course price will be charged.

CERTIFICATION PROGRAM ENROLLMENT REQUIREMENT

If your registration includes the Certification Program, you must select the month you will begin the program to formally enroll into the Certification process. You must select your start Certification within 12 months of completing your Synergy course, otherwise your Certification discounts will be forfeited and your Certification Program price will revert to the current à la carte price.

You will be eligible to submit your Certification Application and apply for your Certification Start Month upon completion of your Process course. A completed application, including your certified coach’s name, is due no later than the 1st of the month prior to the chosen month to begin the program (e.g. no later than May 1 for a June start). Synergy must be completed either before or during the Certification Program and prior to taking your exams. We strongly recommend that you complete Synergy before you begin Certification, or at the very latest, during the first half of Certification.

To apply for your start month, please visit: http://www.thecoaches.com/coach-training/certification/registration-and-application-process

Certification Payments and Schedules

The current à la carte Certification enrollment fee is $5,990, which is comprised of a deposit of $1,290 due at the time of registration, and a balance of $4,700. If you previously registered into a Package B or Package D, then your pricing is different and your deposit is already on file. If a third party is paying for your Program, they must provide a credit card or pay the balance in full up front. The funds can be sent by wire transfer directly to our Bank; however, monthly payments being made by wire transfers are not acceptable.

Your remaining balance will be paid in five automatic credit card payments, beginning the 1st of the month following the start date of your Program and approximately every 30 days thereafter. When you submit on your online application, you must also provide credit card information for future payments. All participants, with the exception of those who paid the Program fees in full, must have a valid credit card on file.

COURSE TRANSFERS

Core Curriculum Courses:
You may transfer from one course date to another two times without penalty, provided the request is made prior to twenty-one (21) days before the course start date.

Subsequent transfers, or transfers that occur within the 21 day window are assessed a USD non-refundable $175.00 fee.

Certification Program:
You may transfer from one start month to another two times without penalty, provided the request is made 60 days prior to your selected start month.

Subsequent transfers, or transfers that occur within 60 days once your application has been received and confirmed, are assessed a USD non-refundable $175.00 fee.

Certification program transfers are not allowed once you are confirmed into a pod.

COURSE ATTENDANCE/TARDINESS

Fundamentals is 2 ½ Days:

Day 1: 1:00 PM to 5:00 PM
Day 2: 9:00 AM to 5:00 PM
Day 3: 8:30 AM to 4:30 PM

Fulfillment through Synergy are 3 FULL days each

Day 1: 9:00 AM to 5:00 PM
Day 2: 9:00 AM to 5:00 PM
Day 3: 8:30 AM to 4:30 PM

If any time before or during your course you are going to be late or unable to attend, please call 1-800-691-6008 or 415-451-6000 Option 5.

A participant missing more than one (1) hour throughout the length of the course will be required to retake the course. The fee to retake a course is 50% of the course cost.

HOTEL/VENUE POLICIES

For up-to-date, course-specific hotel information regarding room rates, room blocks, venue parking and airport travel information, please refer to the venue pdf that is provided for each course at: http://www.coactive.com/coach-training/dates-locations

If you plan to drive to the venue, you are responsible for any parking fees.

f a discounted rate is available, you must book your hotel room at least 30 days in advance to ensure you receive CTI’s negotiated rate. Please note that not all venues have a discounted rate. CTI is not responsible for any hotel fees, rates are not guaranteed, and rates are subject to change.

If a location is listed as “TBA - To Be Announced,” it means that we are in contract negotiation with the venue. We will email you the updated location details as soon as a contract is confirmed.

Due to public health regulations and hotel policy, participants may not bring any food or beverage into any course held at a hotel. All food and beverage must be purchased from the hotel.

During the course, please be aware that there may be those who are chemically sensitive to fragrances, especially to perfume, aftershave, scented lotion, fragranced hair products, and/or similar products. We ask that you honor this request to refrain from wearing scented products during the course. Thank you, we appreciate your willingness to help us make it a healthy environment for all.

ICF CORE COMPETENCY HOURS

Co-Active® Coaching Fundamentals is a 2.5-day course with 18.75 Core Competency Hours;

Co-Active® Coaching Fulfillment is a 3-day course with 21.50 Core Competency Hours;

Co-Active® Coaching Balance is a 3-day course with 21.25 Core Competency Hours

Co-Active® Coaching Process is a 3-day course with 21.25 Core Competency Hours

Co-Active® Coaching Synergy is a 3-day course with 21.25 Core Competency Hours

Co-Active® Certification Program is a 25-week tele-course of 96 Core Competency hours.

100% MONEY-BACK FUNDAMENTALS GUARANTEE

We are confident that you will find great value from our Fundamentals core course and want you to be completely comfortable with your decision to embark on your Co-Active® Training Journey. If you are not completely satisfied after completely the entire Fundamentals course, we will send you a full refund and cancel your course package registration with no penalties of any kind assessed. All you need to do is request a refund in writing within 30 days of course completion.

BUYER’S RIGHT TO CANCEL

You have a right to cancel your enrollment and receive a refund by delivering a written notice to: The Coaches Training Institute, 2370 Kerner Blvd, Suite 370, San Rafael, CA 94901 or by emailing registration@coactive.com. You do not have the right to cancel by telephoning the school, nor by choosing to not attend a course for which you are registered.

SELLER’S RIGHT TO CANCEL

In rare cases, CTI may choose to cancel/reschedule courses at its discretion. CTI will not be responsible for costs that may be incurred by students as a result of such cancellations or rescheduling.

REFUND POLICIES

General Information Regarding Pricing, Cancellations, Withdrawals, and Refunds:

If you choose to cancel your enrollment in a course, and if it is 21 or more days (60 days for Certification) prior to the start of the course, you will receive a full refund, excluding the $50 non-refundable registration fee. Written notifications to cancel a course received must be postmarked 21 days (60 days for Certification) prior to the course start date. If you cancel less than 21 days (60 days for Certification) prior to the start of a course, you will receive a full refund minus a $50 non-refundable registration fee. 

Discounted Package Withdrawal: If you withdraw from a discounted program package, you will be charged the full (à la carte) individual course fee for any completed courses. The $50 non-refundable registration fee will be applied if written notice is received less than 21 days (60 days for Certification) prior to the next course date. The full individual course fee is $925 for Fundamentals, and $1565 each for Fulfillment, Balance, Process and Synergy. You will be refunded or charged based on these rates. 

Individual Course Withdrawal: If you withdraw from an individual course after the course has already begun, you will receive a prorated refund, minus the $50 non-refundable registration fee, based on time completed in the course. For example, if you attend the Fundamentals Course and cancel 12 hours into the course: $925 (Fundamentals Tuition) - $50 (non-refundable Registration Fee) = $875 (Course Fee less Registration Fee) $875 divided by 18.75 (Total Fundamentals classroom hours) = $36.00 (Amount per classroom hour) x 6.75 (Classroom hours not attended) = $319.26 Student Refund Amount.

General Information Regarding Cancellations, Withdrawals, and Refunds: If you choose to cancel your enrollment before the beginning of the program, you will receive a full refund minus a $50 non-refundable registration fee. If you cancel after the start of your program, a refund will be pro-rated for the unused portion of the program. If you withdraw from the program, after the 5th business day of the start of the course, you will receive a pro-rated refund, minus the $50 non-refundable registration fee, based on the time completed in the course. The refund is calculated from the postmarked date of the written notice. For example, if a student’s cancellation is received after completing 50 program hours and paid $5,990, the refund would be calculated as follows: $5,990 (Program Tuition) - $50 (non-refundable Registration Fee) = $5,940 (Program Fee less Registration Fee).  $5,940 divided by 92 (Total Program hours) = $64.57 (Amount per Program hour) x 42 (Program hours not attended) = $2,711.74 (Student Refund Amount). 

Notice of Cancellation/Withdrawal and Refunds: Written notice of cancellation shall take place on the date the letter of cancellation/withdrawal is postmarked, or if hand-delivered, the date delivered to the school.  Refunds will be made within 30 days following the receipt of written requests.

RIGHT OF REFUSAL

CTI reserves the right to refuse a student participation in courses and/or programs.  In addition, upon the recommendation of both CTI Course Leaders, CTI reserves the right to remove from a classroom a student who is negatively impacting other students and/or the learning environment.

USE OF CTI INTELLECTUAL PROPERTY

CTI students may use materials presented during their course work, including materials on CTI’s Learning Hub, in their work with their coaching clients only, provided that they indicate it is copyrighted CTI material.  Any use of CTI Intellectual Property beyond one-to-one coaching is not allowed without the specific written approval of CTI.

PRIVACY POLICY

We will request personal and demographic information from you in order to secure your registration. To register for a course, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill your registration needs. If we have trouble processing an order, we'll use this information to contact you. Any personal conversations held with any of our staff members will be held in strict confidentiality.

Sharing of Information

We will not share your information with any third party outside of our organization.

We do share Names, City, State, Zip, Phone Numbers, and Emails via a Course Roster supplied to your Course Leaders, Course Assistants, and fellow students by means of connecting outside of the course room to further develop your coaching skills. It is not intended to solicit others for personal marketing or solicitation of any kind.